Privacy Policy

Last updated: January 18, 2025

1. Information We Collect

We collect various types of information depending on how you interact with our services:

Personal Information

  • Personal InformationWhen you register for our services, make purchases, or contact us, we may collect information such as your name, email address, billing address, and payment details.
  • Communication DataInformation you provide when you respond to surveys, fill out forms, subscribe to newsletters, or interact with our customer support.
  • Consultation InteractionsInformation related to your use of government affairs consultation services, including your questions, consultation content, and conversation history with AI assistants.

Automatically Collected Information

  • Usage DataWe automatically collect information about your interactions with our website and services, including IP address, browser type, operating system, pages viewed, links clicked, and the dates and times of visits.
  • Cookies and Similar TechnologiesWe use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content.
  • Usage AnalyticsWe collect data on user consultation patterns, question category preferences, and interaction metrics to improve our government affairs consultation services.

Google Logins

If you choose to register or log in using a Google account, we may collect information from your Google profile, such as your name and email address, in accordance with Google's permission settings.

2. How We Use Your Information

Your information is used for the following purposes:

Providing and Improving Services

  • Service DeliveryTo operate and maintain our services, process transactions, and provide customer support.
  • EnhancementsTo understand how users interact with our services, enabling us to improve functionality and user experience.
  • AI Model OptimizationTo improve our government affairs consultation AI models and enhance the accuracy and usefulness of consultation responses.

Communication

  • Updates and NotificationsTo send you important information regarding changes to our terms, conditions, and policies.
  • Promotional MaterialsWith your consent, we may send you newsletters, marketing, or promotional materials.

Security and Legal Compliance

  • Fraud PreventionTo monitor and prevent fraudulent transactions, unauthorized access, and other illegal activities.
  • Legal ObligationsTo comply with applicable laws, regulations, and legal processes.

3. Information Sharing

We may share your personal information in the following circumstances:

Service Providers

  • Third-Party VendorsWe employ trusted third-party companies and individuals to facilitate our services (e.g., payment processors, cloud storage providers). These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  • AI Technology PartnersWe may share anonymized consultation data with AI technology partners to improve our government affairs consultation models and enhance service quality.

Legal Obligations

  • ComplianceWe may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Business Transfers

  • Corporate TransactionsIn the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our services and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services or they may not function properly.

5. Your Privacy Rights

Depending on your region and applicable laws, you may have the following rights regarding your personal information:

  • Access and CorrectionYou have the right to request access to the personal information we hold about you and to request corrections to any inaccuracies.
  • Deletion (Right to be Forgotten)You can request the deletion of your personal data under certain conditions.
  • Objection and RestrictionYou have the right to object to or request restriction of the processing of your data.
  • Data PortabilityYou have the right to receive your personal data in a structured, commonly used format and to transfer it to another service provider.

To exercise these rights, please contact us using the contact information below. We may need to verify your identity before processing your request and will respond in accordance with applicable laws.

6. Compliance with GDPR

We are committed to complying with the EU's General Data Protection Regulation (GDPR). Our efforts include:

  • Lawful Basis for ProcessingWe process personal data based on lawful grounds, such as consent, contract fulfillment, or legitimate interests.
  • Data Protection Impact AssessmentsWe conduct assessments to identify and mitigate risks to your data.
  • Data Protection OfficerWe have designated a Data Protection Officer responsible for overseeing GDPR compliance.
  • Data Subject RightsWe facilitate the exercise of your rights under GDPR, as outlined in Section 5 of this policy.
  • Data Security MeasuresWe employ technical and organizational measures to ensure data security, including encrypted storage, access controls, and regular security audits.

7. Third-Party Links

Our website may contain links to other sites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policy of any third-party sites you visit.

8. Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours as required by applicable laws. We have procedures in place to deal with any suspected data breach and will provide you with information as needed.

9. Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The most current version will always be available on our website, and for any material changes, we will notify you by updating the 'Last Updated' date at the top of this policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

FormAgent Guide - Government Affairs Assistant

Email: [email protected]

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